The focus of our quality policy are our customers which we want to supply with products and services that meet their demands and expectations.
This aim can however only be achieved if the following principles with regard to quality are observed:
A high quality of our products and services (service) is regarded as our main objective.
The benchmark for our product and service quality is determined by our customers.
Delivery dates given are to be kept.
Careful and thorough processing of inquiries, offers, orders, samples and complaints in accordance with the „”zero fault principle“.
Awareness of all employees with regards to their individual responsibility for the realization of our quality targets which includes to inform the group leaders about quality deviations that cannot be handled and corrected within their own area of competence.
Cost reduction and increase of productivity through a consistently high quality level that can only be achieved when all operations are performed correctly from the very beginning.
Avoiding of errors by eliminating the error cause has priority compared to correcting errors.
Taking into consideration the current demands and expectations of our customers.
The target of our efforts is to achieve “customer satisfaction”.